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Terms & Conditions

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1. Introduction These Terms and Conditions govern the sale and manufacture of all products and services provided by the Business. By placing an order, making a deposit, or accepting a delivery, the Customer agrees to be bound by these terms in accordance with the South African Consumer Protection Act (CPA).
 

 

2. Custom Orders and Craftsmanship

  • We specialize in bespoke furniture designed and manufactured from scratch by our in-house team.

     

  • Final designs and material choices must be signed off by the Customer before production commences.

     

  • Natural materials such as wood and leather may feature unique grains or markings; these are natural characteristics and not manufacturing defects.

     

  • While we strive for accuracy, actual colors may vary slightly from digital images due to lighting and screen settings.
     

     

3. Delivery Policy

  • Standard Lead Time: Delivery is generally between 7 to 10 working days for standard designs or in-stock items.

     

  • Custom Lead Time: Delivery timelines for custom-built pieces will be communicated at the time of order based on production capacity.

     

  • Access: It is the Customer’s responsibility to ensure that furniture can fit through doorways and into the intended room. We do not offer hoisting or specialized rigging services unless pre-arranged and quoted.
     

     

4. Refunds and Exchanges

  • No Cash Refunds: In line with our manufacturing model, we do not offer cash refunds for "change of heart" or incorrect size selection by the Customer.

     

  • Exchanges: Standard items may be exchanged within 7 days of delivery if they are in original condition. A handling/restocking fee may apply.

     

  • Custom Exclusion: Any item designed or built "from scratch" or customized in size/fabric is strictly non-refundable and non-exchangeable.
     

     

5. 6-Month Limited Warranty

  • All products carry a 6-month structural warranty from the date of delivery.

     

  • This warranty covers manufacturing faults and structural integrity.

     

  • Exclusions: This warranty does not cover fair wear and tear, moisture damage, exposure to direct sunlight, or damage caused by incorrect cleaning chemicals.

     

  • Residential furniture used in a commercial environment will void this warranty.
     

     

6. Payment and Ownership

  • Full payment or a stipulated deposit is required to secure your order and production slot.

     

  • Ownership of the goods remains with the Business until the full invoice amount has been paid.

     

7. Self-Collections

  • If you choose to collect your order from our workshop, the structural warranty remains valid.

     

  • The Business is not liable for any damage occurring during transit or self-assembly by the Customer.

     

8. Jurisdiction

  • These terms are governed by the laws of the Republic of South Africa. Any disputes shall be settled within the jurisdiction of South African courts.

     

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